No-Return Policy

Estree follows a no-return policy. Customers are requested to review the product description, images, size or measurement details, colour information, and any other available specifications carefully before placing an order. Once an order has been delivered, it cannot ordinarily be returned simply because the customer has changed their mind, selected the wrong size, or no longer wants the product.

Please Check Your Order Before Purchasing

Product colours may appear slightly different depending on screen settings, lighting, and the device used to view the website. Customers should review all available product information and contact Estree with questions before ordering. Please ensure the shipping address and order details are correct at checkout, as changes may not be possible after processing begins.

Damaged, Incorrect, or Defective Items

If an item arrives damaged, defective, or materially different from what was ordered, please contact Estree promptly after delivery and provide the order number, a description of the issue, and clear photographs or an unboxing video where available. The team will review the information and respond with the next steps. This reporting process does not automatically guarantee a return, replacement, or refund; any resolution will be assessed in accordance with applicable law and the circumstances of the order.

Order Cancellation

Please contact Estree as soon as possible if you wish to request cancellation. A cancellation may not be possible once an order has been processed, prepared, or dispatched. If a cancellation is accepted, any payment adjustment will be communicated to the customer. Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable law.

Contact for Return-Related Queries

For questions about this policy or to report an issue with an order, contact - estreesales@gmail.com and include your order number. You may also reach out through Estree’s Instagram page at https://www.instagram.com/estreekolkata. Store address: 10/4F Elgin Road, Kolkata – 700020.